Contact Us
If you should have any general enquiries or would like to contact us for any reason, please feel free to do so in one of the following ways, we will reply to your e-mails within 48 hours:General enquiries or further questions, please email: info@v4vintage.comPress or PR enquiries, please email: leila@v4vintage.comFree Bespoke Service, please email: info@v4vintage.comIf you can't find what you're looking for in the V4Vintage Boutique or you're looking for something specific, then email us and our traveling experts will find it for you, at no extra cost.
Authenticity & Quality Control
Every vintage item in the V4Vintage collection has been carefully chosen to represent the highest standards of quality for a vintage item. Therefore, V4Vintage represents and warrants for the benefit of the buyer of the items on the website that:
Payment Security
All transactions on this website are processed using our payment partner’s systems. V4Vintage will not access, share or store any of your financial information.Our payment partner is Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. PayPal Inc. (which is a parent company of PayPal (Europe) S.à r.l. & Cie, S.C.A located in California, USA.). Thus V4Vintage do not have access to your card details at any time and therefore your card details will never be shared with any other third parties and will only be used by V4Vintage.com to process your order.
Delivery & Shipping Information
Once your order has been accepted and confirmed, we aim to ship your item(s) within 48hours (2 working days). All vintage jewellery items come in exclusive V4Vintage gift boxes. It is our pleasure to confirm that postage will be FREE for all purchases £50 or more (or currency equivalent). There will be a flat fee of £4.50 (or currency equivalent) on items £49 and less (or currency equivalent). All shipments are insured. UK Customers: You will receive an email notification from us as soon as your shipment has been processed with an approximate expected date of delivery. The delivery will be made via Royal Mail Special delivery and as such, will require a signature.International Customers: Your item(s) will be shipped via International Signed for Mail and can take approximately 10 days to reach you. You will be able to track your order via the Royal Mail Website. International shipping carriers may be used to affect delivery. Date of shipment can vary dependant on the destination country’s postal system.We will make every endeavour to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of our control, for example extreme weather, flood or fire. We do not deliver on a Public Holiday.A calling card will be left if you are not around to accept delivery of your goods. Please follow the re-delivery instructions. The package will be returned to us if you do not follow the instructions. In these circumstances, you will be required to pay the re-delivery charges before we attempt to re-deliver the items or products to you.
Returns
Your satisfaction is our Primary Concern!If for any reason, you are not fully satisfied with your purchase, you may return it for a refund (exclusive of shipping/insurance charges) following these instructions:
1. You must notify V4Vintage by email within 3 days after you receive the item(s).
2. Returns must be sent back to V4Vintage within 24 hours after notification.3. Items must be returned, fully insured for the paid price, in the same condition as dispatched, in the original packaging, without any alterations or damage to the item. Please include your sales receipt.Refunds or credits will be processed within 3 days of receipt and inspection of the item(s). We will confirm receipt of the returned item(s), and completion of the refund, by email.At our discretion, and by negotiation with the buyer, a credit may be issued for further purchases from V4Vintage.| International Customers: Any returns from outside the U.K. must be clearly marked “Returned Goods. Country of Origin U.K.” Failure to do so will incur Customs Charges and extra Carrier handling Fees, chargeable to the sender. |
| The purchaser expressly acknowledges and agrees that V4Vintage shall not be liable for any special, incidental or consequential damages or lost profits (however arising, including negligence) arising out of or in connection with the sale of items on the website |
Terms & Conditions
Welcome to the V4Vintage.com website.
V4Vintage’s (“V4Vintage”"V4Vintage.com" or "we" or “our” or "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.v4vintage.com. We recommend you should keep a copy of the TOS for future reference. By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern V4Vintage’s relationship with you in relation to this website.The term 'V4Vintage’ or ‘V4Vintage.com ' or ‘us' or 'we' refers to the owner of the website whose registered address is 7 Davies Mews, London W1K 5AB, England. The term 'you' or ‘your’ or ‘the customer’ refers to the user or viewer of our website(s). We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
The use of this website is subject to the following terms of use
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- You may not create a link to this website from another website or document without V4Vintage’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland, England, Scotland and Wales.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by V4Vintage and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect, incidental or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of V4Vintage. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, V4Vintage takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Privacy Policy
This privacy policy sets out how V4Vintage uses and protects any information that you give V4Vintage when you use this website. V4Vintage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. V4Vintage may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2012.
If you are under 16, we require that you inform a parent or guardian about V4Vinatge’s Privacy Policy and Terms and Conditions, as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with V4Vintage.com.
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and V4Vinatge is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.
YOUR FINANCIAL INFORMATION
All transactions on this website are processed using our payment partner’s systems . Our payment partner is Paypal , a secure online payment gateway that encrypts your card details in a secure host environment. PayPal Inc. (which is a parent company of PayPal (Europe) S.à r.l. & Cie, S.C.A located in California, USA.). Thus V4Vintage do not have access to your card details at any time and therefore your card details will never be shared with any other third parties and will only be used by V4Vintage.com to process your order. V4Vintage will not access, share or store any of your financial information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What We Collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We may use the information to improve our products and services.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@v4vintage.com
- If or whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or send an email to us as soon as possible at info@v4vintage.com. We will promptly correct any information found to be incorrect.
